Charge Recovery
CDM Management
Underpayment Recovery
Credit Balance Management
AR Analytics

Credit balance management is typically an intensive manual process involving significant research to identify root-causes that result in incorrect account processing. Though most organizations and staff can name several issues, such as patient overpayment at the point-of-service, COB errors, or credited charges, they are left searching through historical system notes and reviewing EOBs before the cause can be confirmed and the credit resolved.

Providers typically approach the problem via headcount – hiring new staff or allocating current staff to manually work credits. Although this technique may allow providers to maintain a reasonable credit balance level, this approach has dollar and time costs associated with growing and training a credit management team. Additionally, providers often lack the strategic intelligence provided by predictive analytics solutions to automate account categorization, identify credit balance root-causes, and offer recommended solutions. Apollo’s Credit Balance Management solution is configured for each provider, automating credit categorization and resolution more effectively.

Apollo’s Credit Balance Management Solution:

Decreases Credit Account Inflow
Reduces Balance Sheet Risk
Reduces Outstanding Bad-Debt
Improves Staff Consistency and Productivity

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Apollo's Solutions are delivered as Software as a Service (SaaS), alleviating hospitals with the burden and cost for hardware, software maintenance, and ongoing operations and support.